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Returns and exchange

RETURNS AND EXCHANGES

You are entitled to return any product you have purchased from us within 14 days from the day on which you have, or a third person designated by you (other than the carrier) has received, the relevant product, and we will reimburse you all payments we have received from you in connection to the returned product.
Products must be returned in their original packaging.
We recommend that you check if your shoes fit to your satisfaction on a carpet before wearing them outside or on rough surfaces as all returned goods need to be in perfect condition. Unfortunately if the shoes have been worn outdoors or are otherwise damaged, the product is not eligible for return.
Should you wish to return or exchange your order, please contact us on returns@ponnti.com.

 

RETURNS AND EXCHANGES

For all destinations, please contact us via email at returns@ponnti.com before you return the product to communicate your intention to return or exchange the product. You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service to ensure the unwanted items are returned safely. Please ensure that the shoe box is adequately protected to avoid damage in transit.

 

REFUNDS.

All returned items will undergo a rigorous quality check. Once your goods are deemed to be in perfect condition, new, unused and with the original packaging, we will send you an email to notify you that we have received your returned item and confirm whether the return is eligible for the relevant refund. If our inspections confirm that the product has been returned in its original conditions (including packaging), then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We are only able to refund the card/payment method originally used for the purchase and it may take up to 10 days, from the date of refund, to appear on your statement/in your account – dependent on your card/payment issuer.

 

IMPORTANT.

Please note that we do not refund costs incurred by the customer for custom an duties or for shipping back the item.

 

RETURNS

You are entitled to return any product you have purchased from us within 14 days from the day on which you have, or a third person designated by you (other than the carrier) has received, the relevant product, and we will reimburse you all payments we have received from you in connection to the returned product.
In order to exercise your right of revocation, you must timely inform us at returns@ponnti.com or +421 905 879 456 (SVK local number) . You may also electronically complete and submit the return form provided on the Website.
The product must be returned in its original conditions, including original packaging.
We are entitled to refuse any returns shipped back to us after the expiration of the above 14 day term. We are also entitled to refuse any return of products that are not returned to us in their original conditions.
Repayments we will be made using the same means of payment that you have used for the initial transaction, unless expressly agreed with you otherwise.

 

RETURNING THE PRODUCTS.

Follow the following process : (1) contact our Customer Service team at returns@ponnti.com or +421 905 879 456 (SVK local number) to initiate a return or exchange, (2) place the product and its original packaging in the original shipping box, or any other solid carton box, (3) close the box and tape it securely, (4) send it back to us using a carrier of your choice (international). Address to send product for return: PONNTI GROUP, s.r.o., Vinohrady nad Vahom 368, 92555 Slovakia

 

SHIPPING COSTS FOR RETURNING PRODUCTS

You will be responsible for paying for your own shipping and insurance costs for returning the unwanted or exchanged product. You should consider using a trackable shipping service to ensure the unwanted product is returned safely to us.
It is your responsibility to ensure the products are protected and insured (international) during transit

 

EXCHANGES

Purchased products are exchangeable into a different size with no extra costs, based on stock availability. Purchased products are exchangeable into a different product; in such case, we will charge or refund you any price differences. For such additional charge or repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise.
In order to exchange a product contact us at returns@ponnti.com or +421 905 879 456 (SVK local number) .
We are entitled to refuse any exchange until we have recovered the product and checked that this is returned in its original conditions, including original packaging.
Please note that sale products and products belonging to the “less than perfect” category are non-exchangeable.

 

 SHIPPING COSTS FOR RETURNING PRODUCTS TO EXCHANGE

You will be responsible for paying for your own shipping and insurance costs for returning the unwanted or exchanged product. You should consider using a trackable shipping service to ensure the unwanted product is returned safely to us.

 

RETURNING THE PRODUCTS TO EXCHANGE

Follow the following process : (1) contact our Customer Service team at returns@ponnti.com or +421 905 879 456 (SVK local number) to initiate a return or exchange, (2) place the product and its original packaging in the original shipping box, or any other solid carton box, (3) close the box and tape it securely, (4) send it back to us using a carrier of your choice (international). Address to send product for return: PONNTI GROUP, s.r.o., Vinohrady nad Vahom 368, 92555 Slovakia
It is your responsibility to ensure the products are protected and insured (international) during transit.

 

DEFECTIVE PRODUCTS.

If you receive a defective product, please notify us immediately. You are entitled to complain about defective products within 30 days from delivery. However, you must always notify PONNTI within a reasonable time after you have detected that the product is defective. If PONNTI consider the products to be defective, PONNTI will make a full refund including return costs.
Products must be returned in their original packaging.
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size guide

MAN

PONNTI 40 41 42 43 44 45
Europe 40 41 42 43 44 45
UK 6 7 8 9 10 11
US/Canada 7 8 9 10 11 12
Australia/NZ 6 7 8 9 10 11

 

WOMAN

UNTAMED STREET 36 37 38 39 40 41
Europe 36 37 38 39 40 41
UK 3 4 5 6 7 8
US/Canada 5 6 7 8 9 10
Australia/NZ 3 4 5 6 7 8

 

All of our shoes are made in Italy, and are labeled applying European sizing. Our sneakers fit true to size; if you usually wear a half size, we suggest buying the next full size down for the best fit. Our shoes and boots run big in size; choose a size smaller than your normal fit. If in doubt please contact our Customer Care team who will be delighted to help.